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First of all, here at Gratowin, we always strive to treat all our customers fairly and in accordance with the established company rules and terms and conditions. After reviewing your initial refund request made back Per mezzo di July 2022, i can see that our colleagues responded to you immediately and explained why your refund request could not be accomodated.

Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly Con the past. Submitted: 01 Oct 2019

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The player from Italy played with a €7 bonus. He won and wanted to make a withdrawal, but he received the message, that he hasn’t finished wagering requirements. The issue was successfully resolved.

The player from Portugal has requested a withdrawal. Unfortunately, he hasn't receive any information from the casino. The complaint got successfully resolved.

Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly Per mezzo di the past. Submitted: 04 Apr 2020

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The player from Italy is dissatisfied because the casino keeps claiming he hasn't fulfilled the wagering requirements yet. Casino had clearly explained the wagering requirements and therefore the complaint is solved.